Effective date: 15-09-2026 · Last updated: 15-09-2026
Voice of People ("we", "us", "our", or "the App") is a citizen-services platform that lets users raise issues/grievances, book appointments, and browse and apply for government or organizational schemes. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
By creating an account or using the App, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the App.
| Category | Examples |
|---|---|
| Account information | Mobile number (required to register and log in), OTP verification, name, optional email, profile photo |
| Location / constituency details | Address, ward, constituency, or district you select, used to route issues and show relevant schemes |
| Issue / grievance details | Description, category, photos or attachments, and status updates related to issues you raise |
| Appointment details | Date, time, purpose of visit, and any notes you provide when booking an appointment |
| Scheme applications | Personal and eligibility details you submit when applying for a scheme (e.g. income, category, supporting documents), as required by that scheme |
| Communications | Messages, feedback, or support requests you send us |
When you raise an issue, we collect the details you submit (description, category, photos, location) and your account information so the issue can be assigned a ticket ID, routed to the relevant office or representative, and tracked. Status updates may be shared with you by SMS, WhatsApp, push notification, or in-app.
When you book an appointment, we collect the date, time, purpose, and any notes you provide, along with your name and mobile number, so the relevant office can confirm, reschedule, or manage your appointment. Reminders may be sent by SMS, WhatsApp, or push notification.
Browsing scheme listings does not require any personal information beyond your account and general location. If you choose to apply for a scheme, we collect the specific eligibility and identity details that scheme requires (which may include category, income, or uploaded documents) and share them only with the department or authority responsible for processing that scheme.
Your mobile number is required to create an account and acts as your primary identifier and login credential. We use it to send a one-time password (OTP) for verification, to authenticate you when you log in, and to send you service notifications related to your issues, appointments, and scheme applications. We do not use your mobile number for marketing without your consent.
We store your information on secure servers and use reasonable administrative, technical, and physical safeguards — including encryption in transit and access controls — to protect it against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain your account information for as long as your account is active. Issue, appointment, and scheme application records are retained as long as needed to provide the service, resolve disputes, meet legal or regulatory requirements, and maintain public records where applicable. You may request deletion of your account as described in Section 9.
To exercise any of these rights, contact us using the details in Section 13.
The App is intended for users who can independently register with a mobile number and is not directed at children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.
We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last updated" date above and, where appropriate, through an in-app notice. Continued use of the App after changes take effect constitutes acceptance of the updated Policy.
If you have questions, concerns, or requests regarding this Privacy Policy or your data, contact us at:
Voice of People
Email: geekstackdevelopment@gmail.com
Phone / WhatsApp: +91 9600108120